Pishtech Customer and Technical Support

Issues with ordering:
Don't know whether to order the CD-ROM or download delivery option?
Want to buy the product locally?

Issues with Fishlogix:
Please e-mail support@outdoorintellect.com

Issues with the Real World Fly Fishing Demo Version:
Can't download or install?
Didn't get the activation code?

Issues with the Full Version of Real World Fly Fishing:
Need to reinstall and you no longer have the download link?
Can't download or install?
Lost your serial number?
Trying to register and it says the activation code you're using is incorrect?
Can't register because the computer you're installing on isn't connected to the Internet?
Didn't get the activation code?
The game is really slow on Windows Vista and the right edge of the screen keeps flickering?
The game works fine for a while and then quits?
Running slowly on an older computer?
The joystick or force feedback feature isn't working?


Issues with ordering?

Don't know whether to order the CD-ROM or download delivery option?
If you have a broadband connection, the download option will get you your software faster and save you money. If you ever have to reinstall the program you can always download it again. If you purchase the download option and have trouble completing the download, you can pay the difference in price ($10) to upgrade your order to get the CD-ROM by mail.
Want to buy the product locally?
Call your local fly shop or sporting goods retailers. If they don't carry Real World Fly Fishing or Fishlogix, ask them to get it!


Issues with the Real World Fly Fishing Demo Version?

Can't download or install?
Try again, maybe using an alternate link. If your connection is unstable it's possible for the file to be corrupted or for the download to stop before it's complete.
Didn't get the activation code?
Check your junk-mail folder. Your e-mail software may have mistaken the activation message for spam. If you don't find it there, it may have been filtered out at your Internet Service Provider. Send us an e-mail and we'll look up your activation code.


Issues with the Full Version of Real World Fly Fishing?

Need to reinstall and you no longer have the download link?
Send us an e-mail and we'll be happy to provide it. Note that you'll need to register using your serial number before the program will run.

Can't download or install?
Try again, maybe using an alternate link. If your connection is unstable it's possible for the file to be corrupted or for the download to stop before it's complete.

Lost your serial number?
Send us an e-mail and we'll look up your order and find your serial number for you.

Trying to register and it says the activation code you're using is incorrect?
Make sure it's the activation code, not the serial number that you're entering. Click "Register on-line", enter your e-mail address and your serial number and the system will e-mail you your activation code.
Make sure you're using the activation code you got when you registered using the same computer. The activation code is different for different computers.

Can't register because the computer you're installing on isn't connected to the Internet?
When the program tells you that you need to register, it will display your "installation number". Write that number down and using a computer that's on-line, visit http:/www.pishtech.com/register_rwffte.php. Enter the installation number, your serial number and e-mail address and the registration system will send you the activation code for your off-line computer.

Didn't get the activation code?
Check your junk-mail folder. Your e-mail software may have mistaken the activation message for spam. If you don't find it there, it may have been filtered out at your Internet Service Provider. Send us an e-mail and we'll look up your activation code.

The game is really slow on Windows Vista and the right edge of the screen keeps flickering?
Turn off the Windows Sidebar before starting the game. The Sidebar is trying to pop up over the game.

The game works fine for a while and then quits?
Usually the game runs fine while other programs are running, but on some systems people find that other programs can interfere with it. Turn off other programs that are running at the same time. People have reported conflicts with Google Desktop, instant messengers, screen savers, etc.

Try reinstalling the game. Some files may have become corrupted or deleted.

Check for general system stability. We've seen a laptops that would run great for a while but then programs would begin to fail. In those cases the problem was the computer overheating due to insufficient air flow under the computer.

Running slowly on an older computer?
Start with the 1024x768 resolution, and try lower resolutions if you encounter poor performance.

If you do plan to play the game in windowed mode (with full-screen off) set your system to 16 bit color before starting the game.

The joystick or force feedback feature isn't working?
Make sure you have the latest drivers for your joystick. You'll only feel the force feedback when there's tension on the line, and the amount of force is determined by the relative tension. That is, you won't feel a lot of feedback until you hook a fish strong enough to put some strain on your leader.


Visit OutdoorIntellect.com today to learn about
Fishlogix - Your electronic fishing guide!

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